Terms and Conditions

Effective Date: 12/03/2025

Welcome to Millon Clothing! By accessing, browsing, or using our website and services, you agree to comply with and be bound by the following Terms and Conditions ("Terms"). Please review them carefully before making a purchase.

1. General

  • Agreement: These Terms govern your use of the Millon Clothing website, including purchases, products, and services.
  • Eligibility: You must be at least 18 years old or have legal guardian permission to use this website.
  • Modifications: We reserve the right to modify these Terms at any time. Updates will be posted here, and it is your responsibility to review them regularly.

2. Orders & Payments

  • Order Acceptance: All orders are subject to availability and acceptance. We may cancel orders due to stock issues, pricing errors, or suspected fraud.
  • Pricing: Prices are listed in Sri Lankan Rupees (LKR) and may change without prior notice.
  • Payment: Payments are securely processed through Shopify and third-party payment gateways. We do not store payment details.
  • Order Cancellation: We may cancel orders due to fraud suspicion, pricing errors, or stock unavailability. Refunds will be processed to the original payment method.

3. Shipping & Delivery

  • Delivery Area: We offer islandwide delivery within Sri Lanka.
  • Delivery Time: Orders are dispatched within 1-3 working days and delivered within 7 working days.
  • Shipping Fees: A flat Rs. 100 shipping fee applies (subject to change).
  • Tracking: Customers receive tracking details via email once the order is dispatched.
  • Delivery Delays: We are not responsible for delays due to external factors such as holidays or weather conditions.

4. Exchanges & Returns

  • Exchanges

    Exchanges are available under the following conditions:

    • Exchange Window: Requests must be made within 7 days of receiving the order.
    • Item Condition: Items must be unworn, unwashed, and in their original condition with tags intact.
    • Non-Exchangeable Items: Sale/clearance items and gift cards cannot be exchanged.
    • Defective Items: If an item has a manufacturing defect, notify us within 3 days of delivery.
    • Exchange Costs: Customers must cover return shipping costs unless the exchange is due to a manufacturing defect.

  • Refunds

    Refunds are only applicable to items with manufacturing defects. For other reasons, please email us with your reason and contact number, and we will inspect and respond accordingly.

    • Refund Window: Requests must be made within 3 days of receiving the order.
    • Item Condition: Items must be unworn, unwashed, and in original condition with tags intact.
    • Non-Refundable Items: Sale/clearance items and gift cards cannot be refunded.
    • Refund Costs: If the refund is due to a manufacturing defect, the courier costs for returning items are completely free.
    • Processing Time: Once we receive and inspect the item, we will send you an email confirmation. Your refund will be initiated to your original payment method within 3 business days after we receive your returned item.

    📌 Note: It may take an additional 7-10 working days for the refund to appear in your account, depending on your payment provider. If there are any delays, please inform us via email.

5. Intellectual Property

  • Ownership: All content on our website, including text, images, logos, and designs, is the intellectual property of Millon Clothing.
  • Usage Restrictions: You may not copy, distribute, or reproduce any content without our permission.

6. User Conduct

By using our website, you agree to:
✅ Use the services responsibly and lawfully.
🚫 Refrain from fraudulent, harmful, or disruptive activities.
🚫 Not interfere with website security or engage in unauthorized data collection.

7. Account Security

  • Account Responsibility: If you create an account, you are responsible for keeping your login credentials secure.
  • Unauthorized Access: Notify us immediately of any unauthorized use of your account.

8. Third-Party Links

  • External Websites: Our website may contain links to third-party websites. Millon Clothing is not responsible for their content, privacy policies, or practices.
  • Disclaimer: Using third-party websites is at your own risk.

9. Indemnification

You agree to indemnify Millon Clothing from any claims, losses, damages, or liabilities arising from:

  • Your use of our website.
  • Violations of these Terms.
  • Breach of any applicable laws.

10. Limitation of Liability

  • No Guarantees: We do not guarantee uninterrupted access to our website.
  • Limited Liability: Millon Clothing is not responsible for indirect, incidental, or consequential damages arising from website use or purchases.

11. Termination

  • We may suspend or terminate your access to the website at any time for violating these Terms.
  • Upon termination, your right to use the website ceases immediately.

12. Privacy Policy

For details on how we collect and protect your data, please refer to our Privacy Policy.

13. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of Sri Lanka.
  • Any disputes will be resolved through negotiation. If unresolved, they will be settled in Sri Lankan courts.

14. Contact Us

For any inquiries regarding these Terms, please reach out to us:

📧 Email: info@millonclothing.com
📞 Phone: +94779577048

Thank you for choosing Millon Clothing! We appreciate your business and look forward to serving you.