FAQs – Millon Clothing Shop
1. Ordering & Payments
Q: How do I place an order?
A: Simply browse our collection, select your desired items, and add them to your cart. Proceed to checkout, enter your details, and complete the payment to place your order.
Q: What payment methods do you accept?
A: We accept secure payments through Shopify and third-party payment gateways. Your payment details are not stored on our website.
Q: Can I modify or cancel my order after placing it?
A: Orders cannot be modified once placed. If you need to cancel, please contact us immediately at info@millonclothing.com. Cancellations are subject to order status and availability.
2. Shipping & Delivery
Q: How long does delivery take?
A: Orders are typically delivered within 7 working days from the purchase date.
Q: How much is the shipping fee?
A: We charge a flat shipping fee of Rs. 100 for all orders.
Q: Do you offer international shipping?
A: Currently, we only offer islandwide delivery within Sri Lanka.
Q: How can I track my order?
A: Once your order is dispatched, you will receive tracking details via email. You can track your order through the courier partner’s website.
Q: What happens if my delivery is delayed?
A: Delays may occur due to holidays, weather conditions, or unforeseen circumstances. If your order is significantly delayed, please contact us for assistance.
3. Exchanges & Returns
Q: Do you offer refunds?
A: No, we do not offer refunds. However, we accept exchanges under certain conditions.
Q: What are the conditions for an exchange?
A: Exchanges must be requested within 7 days of receiving the order. Items must be unworn, unwashed, and in their original condition with tags intact.
Q: Are all items eligible for exchange?
A: No. Sale or clearance items and gift cards are not eligible for exchange.
Q: What if I receive a defective or damaged item?
A: If you receive an item with a manufacturing defect, notify us within 24 hours of delivery. We will assess the issue and arrange an exchange if approved.
Q: Who covers the shipping costs for exchanges?
A: Customers are responsible for return shipping costs, except when the exchange is due to a manufacturing defect.
4. Account & Security
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track your orders and manage your details easily.
Q: How do I reset my password?
A: Click on “Forgot Password” on the login page and follow the instructions to reset your password.
Q: Is my personal information secure?
A: Yes, we take your privacy seriously. Your data is securely stored and never shared with third parties. For more details, check our Privacy Policy.
5. Contact Us
Q: How can I contact customer support?
A: You can reach us via:
📧 Email: info@millonclothing.com
📞 Phone: +94779577048
Have more questions? Feel free to reach out to us—we’re happy to help!